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Customer Service

Customer Service
Knoxville, TN
Posted 4 months ago

CUSTOMER SERVICE

 

CUSTOMER SERVICE 

Job description 

The Customer service position will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service. 

 

 

Responsibilities: 

  • Interacts with customers via telephone, email, or online chat to provide support and information on an assigned product or service. 
  • Ensures that appropriate actions are taken to resolve customers problems and concerns. 
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. 
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. 
  • Performs other related duties as assigned. 

Job Features

Job CategoryCustomer Service

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